Your account is suspended and is not permitted to access this feature


#1

We are getting the following error.

Error uploading websitecard image, statusCode Forbidden code 64, message Your account is suspended and is not permitted to access this feature.

Request --> twurl -H ads-api.twitter.com “/2/accounts”

{“request”:{“params”:{}},“next_cursor”:null,“data”:[{“name”:“Sumo XXXX - Monster.com”,“business_name”:null,“timezone”:“America/New_York”,
“timezone_switch_at”:“2018-01-17T05:00:00Z”,“id”:“18ce5XXXwon”,“created_at”:“2018-01-18T16:45:30Z”,“salt”:“XXXXXXXXXX”,“updated_
at”:“2018-02-09T00:12:00Z”,“business_id”:null,“approval_status”:“ACCEPTED”,“deleted”:false}]}

The above get accounts request approval status = ACCEPTED,

May I know how to get suspended account through API calls?
The suspended account is temporary or permanent?
If temporary then how can I activate the account?

Thanks,
Sala


#2

Hey @Salashah

Can you please clarify when you’re encountering the error? We’d need the entire request/response bodies for the failed request in order to investigate further.

Thanks!


#3

[quote=“Salashah, post:1, topic:101292”]

Hi @imit8me,

I’ll update the thread, May I get the answer for the following items.

May I know how to get suspended account through API calls?
The suspended account is temporary or permanent?
If temporary then how can I activate the account?