Yesterday our app got blocked after four years without any incident. No clue why

_clopez · 2017-10-24T21:07:12.072Z

Hi, yesterday we received a Twitter notification about only read access. On https://apps.twitter.com/ it was indicated that our app was blocked and had read only access. As soon as we noticed this situation we requested for API Key reactivation and after that we got an email indicating that we had violated Twitter terms of service.

We made a full documentation review and we where unable to find what could have caused our API Key to get blocked.

We are worried because the email pointed that new policy violations could result on permanent suspension, but we have no clue about what we did wrong. Our app is working according to Twitter terms since 2014 with no mayor changes.

Is there any way we can get more feedback?

The email pointed to this ref id Reference #ref:00DA0000000K0A8.5004A00001HXeQR:ref

andypiper · 2017-10-24T21:19:34.932Z

We are unable to deal with individual app issues in a public forum for privacy reasons, please open a ticket via support.twitter.com/forms/platform for assistance thank you.

andypiper · 2017-10-24T21:19:43.367Z

andypiper · 2017-10-24T21:31:57.093Z

_clopez:

yesterday we received a Twitter notification about only read access.

When you receive notices of this nature please carefully read them and reply via the channel open to you as we do want to work with you. We cannot discuss here but if you check the notices in detail you should find guidance to help you. Thanks,