Dear Twitter friends,
When you announce the new changes in the your api almost a year ago, we, as company decided to move as fast as we can to adapt our business and prepare our platform and customers to migrate to Your new definition.
Since then until March 2018, we were working on the migration , and when we had been ready for it we ask you for the review and aprovement of our developer account, that was on March, we never has response from twitter.
On July 6th, and with the announce of the exactly date for deadline of the deprecated api methods, we ask again for the review, in this case we have a response with a reference(#ref:00DA0000000K0A8.5004A00001RImvE:ref) and a form with some questions about how we manipulate ads, and agregate information from our customers, we answered it and focused in that we don’t use ads and we don’t aggregate customer data.
Then we were contacted by a Twitter sales representer, asking if we need more than 250 @users, and we said no, we just have 50 @users, so the sales representer said that we have to stay in the standard review process, and that was all.
Now, on the firsts days of August 2018, we resend the email hoping to have some light from you before the retire of the endpoints. There is no answer.
We worried and worked on time to be ready for your changes but now on August 24th, 6 months later we still having no more info of the status of our review.
The big problem is that we are having more and more support tickets and complaints every day, from our customers that they are loosing messages with the Twitter Channel, we’re traying to mitigate it and explaining that we’ve maid as most as possible to contact Twitter and get the developer account reviewed and approved but what else can we do??
So, Twitter incremented drastically the price of use, flicker our customers communications, put us in a 2 weeks waiting list and we’re waiting 6 months, and no even one email saying hey please wait a little more or you’re not approved, or whatever!
Please, tell me what can i say to my 50 @users, that their thousands of customers messages can be randomly lost by aTwitter policy or a slow review process?
Please, give us a real review date… for good or bad, but we need to know what’s happening with our process to transparent this situation.
Best Regards,
Alfredo Egaña H
Development Director
