I recently added the Twitter Player Card meta tags to a page on a site we are building and the page passes the Card Validator (https://dev.twitter.com/docs/cards/validation/validator) and passes all tests listed on the Testing Your Card page (https://dev.twitter.com/docs/cards/types/player-card#Testing_your_Card), but when I submitted the card for approval the rejection response was the following from the Twitter Support team.
• Test your experience across all Twitter clients, including Twitter’s iPhone and Android apps, as well as twitter.com and mobile.twitter.com. Cards that do not work in all Twitter clients listed will not be approved. Your Card loads on desktop, but it contains content that is restricted from loading on iPhone and Android.
• Testing instructions are available here: https://dev.twitter.com/docs/cards/types/player-card#Testing_your_Card
As you can see below, the Player Card meta information below just uses a YouTube embed source which is a widely used and accepted player for Twitter Player cards. I’ve changed the actual content below with sample content to keep our client private.
<meta name="twitter:card" content="player"> <meta name="twitter:domain" content="http://qa.somedomain.com"> <meta name="twitter:site" content="@someHandle"> <meta name="twitter:player" content="https://youtube.com/embed/m86ae_e_ptU"> <meta name="twitter:image:src" content="http://img.youtube.com/vi/m86ae_e_ptU/hqdefault.jpg"> <meta name="twitter:player:width" content="435"> <meta name="twitter:player:height" content="251"> <meta name="twitter:title" content="Some Title"> <meta name="twitter:url" content="http://qa.somedomain.com/videos-photos/share_media/893/461">
The are a few things I can think of that may be causing this rejection but I don’t know for certain if any of them are actually an issue.
The dev / qa environments we have set up and are attempting to have approval on our Twitter Player card on are restricted by IP Address. I’ve whitelisted all of the IP addresses indicated by Twitter (https://dev.twitter.com/docs/cards/troubleshooting#Card_Validator) and updated the robots.txt file to allow access to crawl the site per the instructions (https://dev.twitter.com/docs/cards/getting-started). I really don’t think this is the issue as I haven’t had any problems with the approval on a Photo card or a Summary with Large Image card on the same site. It does appear as though the approval process for the Player card is more manual than the Photo or Summary with Large Image card is those approvals are pretty instantaneous while the Player card approval takes a while.
Is it possible that I am unable to use a YouTube embed as my twitter:player ? The YouTube account the video is from is my clients YouTube account and videos are enabled for embedding. Maybe this is an issue with the domain in their YouTube account not matching within my clients domain or my test server domain.
Does the twitter:image:src need to be changed to an https:// location?
The twitter:player:stream tag is optional, but would adding this address this rejection?
Any help would be greatly appreciated.