Whitelist Failed


#1

Error Encountered:

Something went wrong and your request to be added to the whitelist failed. Please try again.
Reason: Internal error when processing the whitelist request

I pass the card validation, but I can’t request approval because every time I try I get the message above.


What does "whitelist request failed" mean?
#2

Hay, did you solve this somehow? I’m having the same problem.


#3

I am having the same issue.
I field every input, no accent …

Is the validator down ?


#4

I keep getting the same error, even though all fields appear correctly.

@aa_studio, I have read in a topic it could be due to special characters in your username. (Like the é in your name)
Perhaps that solves it for you!


#5

We are getting the same problem


#6

same here


#7

Not to repeat what has been said before but same!


#8

Same issue


#9

Sorry everyone, quick note: we’re having some minor issues, and it’ll be back shortly. Will update this thread when it’s back up.

Thanks for your patience, and giving us this useful feedback!

Ryan


#10

Looking forward to the update @rchoi


#11

Problem seem to have been fixed. Our submission went through just now.


#12

mine also went through this morning


#13

Worked for me as well