Whitelist Failed


Error Encountered:

Something went wrong and your request to be added to the whitelist failed. Please try again.
Reason: Internal error when processing the whitelist request

I pass the card validation, but I can’t request approval because every time I try I get the message above.

What does "whitelist request failed" mean?

Hay, did you solve this somehow? I’m having the same problem.


I am having the same issue.
I field every input, no accent …

Is the validator down ?


I keep getting the same error, even though all fields appear correctly.

@aa_studio, I have read in a topic it could be due to special characters in your username. (Like the é in your name)
Perhaps that solves it for you!


We are getting the same problem


same here


Not to repeat what has been said before but same!


Same issue


Sorry everyone, quick note: we’re having some minor issues, and it’ll be back shortly. Will update this thread when it’s back up.

Thanks for your patience, and giving us this useful feedback!



Looking forward to the update @rchoi


Problem seem to have been fixed. Our submission went through just now.


mine also went through this morning


Worked for me as well