What is the reason of blocking our Ads account?


#1

Hi!

We get this message: We’ve found that your account is not compliant with our policies for Promoted Products and have disabled access to your Twitter Ads account. Please know that you will no longer be able to advertise on Twitter and may not open new advertising accounts.

We were promoting 1 tweet (https://twitter.com/wearelineate/status/1092899719360249857) created with API and had about 1500 impressions for 1 day before blocking. We also were using 2 of our users segments (Audience).

Can you help to explain the reason of blocking?


#2

Hi @thembtack ,

Check this out:

I believe you can file a ticket from UI by clicking Contact our support team. Please file a ticket form there.


#3

Are you talking about this page https://help.twitter.com/en/contact-us ?

I was trying to fill this form https://help.twitter.com/forms/general?subtopic=suspended but it is related to Twitter account not Twitter Ads. Thanks!


#4

@thembtack

https://ads.twitter.com/en/help


#5

Thanks @jrsyo !