In four different support tickets they have said they are trying to get a response from Twitter about their problems. Their last support response was that I should cancel and sign up again when they are back online.
I cancelled my membership yesterday - they charged me the monthly fee and they’ve been down since 11/18. And they had told me previously they would credit me with the time lost and MORE and my billing would be adjusted. It obviously wasn’t - so i think they aren’t as attentive to their business as they should be.
I am sorry though, when it worked it was great!