We want to develop a customer service app like this:
- we will use Activity API to get all tweets of customer service accounts (there will be one account for each of our future client)
- we also want to get the tweets that has the client’s name in them, in a hashtag or directly in the tweet. For that, we suppose that we will use the Search API? I have seen some “Powertrack API”, but it looks a bit deprecated, and there is no price for Enterprise accounts.
- we will answer to these tweets with Direct messaging or replies
I struggle to find any limit with the APIs, except for the Search API (500 per days with Premium account? depending on the price tier), and global twitter limits (1000 direct messages per day per account, and 2400 tweets per day per account).
Are there any other limits? Can we get unlimited Activity API notifications? Is it possible to send more than 1000 direct messages per day? I suppose that for big companies (like Spotify), the customer service send more than 1000 direct messages per day.
Thank you !