Here’s a scenario that happens not super frequently but enough to cause worry:
A user will send our bot a message and it’ll appear in the “Message Requests” tab.
Which is odd because the handle had has open DMs on for the better part of a year.
We received the message through the account activity API but were not able to respond to that user.
Any insights on this could have happened?
Just double checked and there was no error occurring when trying to DM this user back.