Webhook stopped being called

leodaruiz · 2017-08-15T18:49:54.643Z

I have a webhook subscribed in the Account Activity API.
Suddenly we stopped receiving the direct messages.
The webhook status is valid. (already tried remove and add again, successfully)
The account subscription is valid. (already tried remove and add again, successfully)

What else should I do?

Regards,
Leo

Harris_0n · 2017-08-16T16:54:11.465Z

Hi Leo,

What is the app ID associated with your subscription?

Thanks,

-Harrison

leodaruiz · 2017-08-16T19:06:19.855Z

The OwnerID is 4053372797
The URL where I manage the app is "https://apps.twitter.com/app/13111623"
Not sure which one is the App ID.

Thanks,
Leo

Harris_0n · 2017-08-17T21:38:09.048Z

Hi Leo,

I just filed a product ticket with my engineering team to take a look. I will let you know when I hear back from them.

Best,

-Harrison

Harris_0n · 2017-08-18T21:14:19.387Z

Hi Leo,

I spoke with my engineering team and they informed met that we are getting an “Internal Server Error” when trying to post to your webhook. Based on these findings, it seems the issue is on your end. Can you please take a look at your logs and let me know if you have any further questions.

Thanks,

-Harrison