Webhook not working. Not receiving any events

freyjow · 2018-08-17T09:20:14.145Z

Hi guys !

I’m having some problems with my clients on our production app.
They telling me that they didn’t receive any message, and it’s true !
After some test on my side, we didn’t even receive a post request since 21:45:35 UTC time, but we did receive some CRC (every 30mins)

After using the Account Activity API, the webhook is ok and valid, the subscriptions too.

Here my webhook

[
    {
        "id": "1030310011665309696",
        "url": "https://service.myserver.com/twitter/api/Chat/ReceiveTwitterMessage/170407",
        "valid": true,
        "created_timestamp": "2018-08-17 04:27:03 +0000"
    }
]

Of course I’m using the new Api.

Hope you can help me guys !

freyjow · 2018-08-17T12:18:36.390Z

Some news ! We still don’t receive any events and still receive only the CRC request.
From an api call on this : https://api.twitter.com/1.1/account_activity/all/production/webhooks.json (where “production” is my environment name), the webhook is still valid.

I’m the only to have this problem ?

Did you have any news for me @TwitterDev ?? My clients are not really happy with this !

mlindenb · 2018-08-21T17:38:43.919Z

We have the exact same problem. The webhook is valid but since Aug 16, 23:45 CEST our webhook is not called anymore. When querying the active subscriptions it still shows all Twitter accounts are connected.

When we reconnect a Twitter account it works again; the webhook is called again for this account. So it seems at Aug 16 they disabled our subscribed webhooks!

Twitter can you please help us with this urgent issue?

LeBraat · 2018-08-27T17:41:10.482Z

Hey folks,

Which product are you using? If you were using the standard beta Account Activity API DM only product, it was retired on August 16th.

We made several announcements about this change via a handful of different mediums. Here are some of them:

Retiring Site Streams, User Streams, and legacy Direct Message APIs Announcements

Starting August 16th, 2018, we will be flickering Site Streams, User Streams, and legacy Direct Message endpoints on and off in anticipation of their retirement to alert those developers who might not have seen our announcements. Site Streams and User Streams will be fully retired on August 23rd, and the legacy Direct Messages endpoints will be fully retired on September 17th. We also fully retired the standard beta Account Activity API - DM only product on August 16th. Please review this annou…

Details and what to expect from the API deprecations this week on August 16, 2018 Announcements

As we announced in May, the following services and endpoints are scheduled to be deprecated on August 16, 2018. User Streams Site Streams GET direct_messages GET direct_messages/sent GET direct_messages/show POST direct_messages/new POST direct_messages/destroy Account Activity API DM Beta We want to share more about what to expect on August 16th so that you can better prepare if you haven’t already migrated off of these services or your migration won’t be complete by the 16th. On the deprec…

https://developer.twitter.com/en/docs/accounts-and-users/subscribe-account-activity/api-reference

If you are using the premium or enterprise version of the Account Activity API and are still having issues, please let me know the app ID that you have associated with the product.

system · 2018-09-10T17:41:10.877Z

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.