We have been approved for Twitter Cards yesterday, our links work with the preview tool, but they don't work while tweeting links - why?

SocialSecrets1 · 2012-11-02T09:09:36.000Z

We have been approved for Twitter Cards yesterday, our links work with the preview tool, but they don’t work while tweeting links - why?
Shouldn’t be any problem with social-secrets.com so we don’t understand why it isn’t working…

martijn_gr · 2012-11-02T09:18:50.000Z

Please note that a whitelisting for social-secrets.com does not mean you can use www.social-secrets.com too! It is a common mistake, apply also for Twitter Cards with your domain including the www. part, it solved my problem within 24hrs.

SocialSecrets1 · 2012-11-02T09:25:53.000Z

We tried both - tweeting with and without www. - no change…

martijn_gr · 2012-11-02T09:30:57.000Z

But did you apply with social-secrets.com or www.social-secrets.com; That makes the difference and what your cards return to twitter.

SocialSecrets1 · 2012-11-02T09:32:30.000Z

We applied with social-secrets.com - but then it should work by tweeting links without www. - shouldn’t it?

martijn_gr · 2012-11-02T09:38:20.000Z

Then it only works if your cards list social-secrets.com/URI
And they don’t… Also your URL without www. is redirected back to the one with www.
Either you fix your site working without the www. or you apply again for TwitterCards including www.
We found the later one to be more efficient due to all cached url etc at partners.

SocialSecrets1 · 2012-11-02T09:45:09.000Z

Thanks for your help! Just applied again with www. - perhaps that works!

froginthevalley · 2012-11-02T18:32:31.000Z

It should work now, I fixed your whitelist entry to cover both options.

AmBusinessMedia · 2012-11-05T21:42:12.000Z

Hi Sylvain,

I’m having the same issue, however the domain I’m using (www.abmassocation.com) is the one that was approved. I’m finding that a summary card will appear if a Tweet a link without “http://” but that only works with the link I used in my application. I am trying to Tweet another story and it does not show up regardless if I delete “http://”. Can you help?

SantiContreras · 2012-11-13T04:58:00.000Z

I have the same problem, my twitter cards was approved but not working, I have to do?

Example: https://twitter.com/SantiContreras/status/268211583463862272

HELP.

AmBusinessMedia · 2012-11-14T18:52:47.000Z

I don’t know what happened, but it works now! Maybe @froginthevalley fixed it or maybe you have to give it some time.

mandclu · 2012-11-20T22:03:00.000Z

Sorry for posting in two threads, but I just saw this one and the topic seems to be the same, but more current. I’m also having this issue.

A couple of observations:

We often post using HootSuite, which shortens the URLs with ow.ly. That said, the preview tool still shows the summary card with ow.ly-shortened URLs.

Our product URLs are often quite long because they are SEO-optimized, for example:

StarTech.com

5 Port Fast Ethernet Switch - 10/100 Desktop Wall Mount Network Switch

Connect and network up to 5 Ethernet devices through a single 10/100 Mbps desktop switch

They can be reached using a shorter format, for example:

StarTech.com

5 Port Fast Ethernet Switch - 10/100 Desktop Wall Mount Network Switch

Connect and network up to 5 Ethernet devices through a single 10/100 Mbps desktop switch

In the preview tool, the shorter format works where the standard form does not (the input field cuts it off), even though the shorter form automatically redirects to the page at the standard form URL. Neither format works for actual tweets.

Any thoughts?

froginthevalley · 2012-11-27T19:36:54.000Z

If your domain has been approved, you should not have problems with long URLs. The “long url problem” is specific to the form on the preview tool page.

froginthevalley · 2012-11-27T19:37:17.000Z

Please use this thread for support on cards - [node:12866]