Was the new DM endpoint down for awhile today?

[bobber205]

Had lots of DMs suddenly fail to send – all within guidelines.

The URL we’re hitting of course is /1.1/direct_messages/events/new.json

Lots of just “empty” responses with it basically refusing to connect. No rate limiting errors or anything of the sort.
Curious if there was some downtime/issues with DMing today!

Thanks as always Twitter team!

[LeBraat]

Hey @bobber205 - While we did have a minor outage with our volume streams this morning, it should not have affected this endpoint.

What time were you experiencing this?

[bobber205]

From about 12:30 PST to at least 12:55 PST.
About an hour later all of the retries in sidekiq were sent successfully (staggered times on retries) so it was definitely cleared up by 1:55 PST

[LeBraat]

Hey @bobber205,

We did identify an irregularity in the system that caused this outage. Apologies for the inconvenience.
I’d also like you to know that we have plans to improve our outage detecting system over the coming months that will ensure that situations like this don’t go unnoticed by our team.

Again, sorry for the inconvenience. Everything should be working properly now!

[bobber205]

Thank you so much!
I’m happy to be the early warning system till then.

[bobber205]

Early warning system here again:

We tried to run our quiz again today – we lowered the number of dms we sent people that had registered (instructions/tips etc) to a couple less than yesterday.

(FYI: The last couple days we’ve had 1800 to 2200 people registered for the game – our previous register number was usually around 500)

First 2 questions worked fine people saw the DM. Everything was great!
But when sending the results for the second question we started to run into problems…

Tons of empty responses coming back from the DM endpoint.

It started at 2018-11-06 20:38:29 UTC

And once it started it seem to affect everyone – regardless of whether or not they had sent us a message in the last 24 hours. As of 21:38 PST it seems to have cleared up.

What’s the intersection between elevated POST limits and the 5 DMs/per 24 hours rule that was announced in Feb 2018.

We went from 0 issues with 500 people playing on Friday to having 2000 users on Monday/Tuesday with the game being unplayable due to empty responses from Twitter.

Does an empty response from Twitter mean there is an outage? Does it happen when a rate limit we’re not aware is it? Has the 5 DMs/per 24 hours rule been changed? We’re seeing more realistically be around 7 per 24 hours w/o a message back.

Thanks for your help and advice as always @LeBraat

<3

[system]

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.