WARN: Not whitelisted - whitelist request was approved 18 days ago

[yhenry]

@Benjamin_Aurel sorry about that, the internal server error was temporary glitch. I see the button to request for approval show up for your site show up now. Can you try again please? Thanks.

[jacketbg]

Works like a charm here. Thanks!

[sbarracas]

Hi @rchoi , I have the same problem with the site http://www.sportivobarracas.com.ar/ you help me?

[sbarracas]

Hi @jbulava , I have the same problem with the site http://www.sportivobarracas.com.ar/ you help me?

[mybuildersystem]

We are seeing the same:

summary_large_image card was approved, and the log shows:

INFO:  Page fetched successfully
INFO:  10 metatags were found
INFO:  twitter:card = summary_large_image tag found
WARN:  Not whitelisted

@rchoi Can you help with this one as well? We’re using the url: http://ltl.is/zlUkY

[jbulava]

Hi @sbarracas, the problem is most likely the twitter:domain tag. This isn’t required, but when used it must be a valid URL that includes a protocol. Try adding “http://” to the beginning of the meta tag’s value and try validating again.

[jbulava]

Hi @mybuildersystem, the card is attempting to use og:title and og:description values in the absence of twitter:title and twitter:description (which is fine as we use open graph as a fallback), but there is nothing to render since the values of these tags are empty. Without values for these required fields, the card will be rejected. Once you add values to the tags, validate the card again and everything should work.

[mybuildersystem]

Hi @jbulava. We made sure the tags have proper values now. I put the url in the card validator and it still shows as WARN: Not whitelisted. Anything else I can do to resolve that? Thanks!

[Benjamin_Aurel]

Yes, the request button was there. I applied for approval 20 days ago. I didnt check in the meantime. But right now it gives me an “Internal server error”. Maybe I am missing something?

[jbulava]

Ah, I think I see the problem. The card previewer is resolving the shortened URL to display the card, but the dialog on the left that displays the request button or if you are already approved is not resolving the URL. In other words, the left side is submitting a request for ltl.is. I’m submitting this bug to the engineering team. In the meantime, you should be able to get around this by validating the resolved URL: http://kgmorris.myplexusproducts.com/contact

Let me know if that does the trick!

[ianwarsenault]

I’m also getting nothing but “ERROR: Internal Server Errors” no clue why.

[jbulava]

Hi @ianwarsenault, responding to you on the thread you created here.

[ZaraChiron]

Hello @jbulava I am having the same “not whitelisted” issue when trying to validate the twitter cards for my site zarachiron.com.

Would you please help me remedy the situation?

[ZaraChiron]

I would be so grateful @jbulava

[ZaraChiron]

And so sorry, I forgot to mention @jbulava

I don’t think I ever even had the option of “Validate & Apply” …
I could just test the link and see the preview and get the not whitelisted message without ever being the given the option to take the next step of actually applying for approval.

[andypiper]

@zarachiron I know it may seem tedious, but would you mind pasting your full Wordpress URL into the validator (not the wp.me version which uses their link shortener) and try validating it again? You may get the option to whitelist at that point.

We are aware of an issue with some link shorteners in the validator and we are working to resolve that in the future.

[jbulava]

@ZaraChiron, follow @andypiper’s advice (Thanks, Andy) Your tags once redirected to zarachiron.com look good to me, so using the full URL instead of the wp.me URL should solve the problem.

[ZaraChiron]

Thank you @andypiper and @jbulava I did what you suggested and I got to send my request for approval. Thanks again!

[tiagov8]

http://tv.ssw.com/ getting the same problem. Can you do the same to fix?

[andypiper]

Your site has too many tags, and some missing ones! You need to choose a single type of card to display - your home page asks for a summary card, but then includes tags for player and app cards, and according to the validator is missing the twitter:description tag. If you can clean up the tags and put in the required information, you can run it through the validator and apply for whitelisting.