.VACATIONS email not accepted by Twitter for Ads payment


#1

Hello, a rather urgent problem: a Small Business owner with an [example.vacations] website and corresponding name@example.vacations was not able to process a Twitter Ads payment using the name@example.vacations email address. The form says it is not valid. This email address, however, is her brand.

What can be done to address the issue?

Thank you!


#2

Sounds like new TLDs are not within the form validation whitelist.


#3

Is this related to the Ads API itself, or the ads.twitter.com website? If the latter, please head to ads.twitter.com, click the Help option in the top right and raise a request there. Thanks.