Using POST direct_messages/new for contacting users


Im pretty sure I got this right, but I just want to confirm using POST direct_messages/new, I can send a Direct Message (via an API call) to another user who is following me.

Idea is to provide communication via twitter facilities in our customer service app. At the completion of the customers request, we will use direct message via twitter to contact the client instead of email.

This is all good right?