URL count not updating

[episod]

We’re tracking a number of Tweet Button counting issues in this super-ticket: [node:2966] – I recommend following it for our progress on this.

[scots_subrosa]

Hello. Until 3 days ago my blog Tweet button worked fine. Now it registers zero although I can retweet to Twitter. That registers but on refreshing page the number returns to zero. I tried pinging but it said my URL wasn’t registered. Checked that to find it is but says there are no tweets.

I know I get several re-tweets from each post as I see them on Twitter.

Haven’t installed any new software or anything.

I’d be pleased if you could help. http://subrosa-blonde.blogspot.co.uk/

[BaBaBauerzy]

Is this still an ongoing issue? I’m not seeing any of my tweet button counts updating at all. Something I am missing?

Tweet

[mauromol_IT]

I hope this is the right place to provide some feedback for https://dev.twitter.com/issues/48.
I read that yesterday an update was posted saying that the Tweet count infrastructure has been updated to provide a more robust and accurate tweet count.
However, I still have problems with tweet counting on my website.

Consider the following URL:
http://www.utopicmusic.com/permalink/post/165299
If you visit this page, you’ll see the Tweet button widget. The button is working fine, since if I click on it I can tweet the URL of the page. However, the tweet count stays to 0. If I click on “0”, the tweets that have been made are displayed: there’s just one right now, so I would expect to see “1” and not “0”! I tried to wait several days, with different browsers, clearing cache and so on, but nothing helped. I also tried to add the “data-counturl” element to the anchor I’m using to display the tweet widget, although it should be useless since the “data-url” contains exactly the URL I want to share and count, but it didn’t help either.
So, any help to determine why the counting is still not working would be appreciated.

Mauro.

[episod]

I think in your case it has to do with your URLs – http://www.utopicmusic.com/permalink/post/165299 redirects to http://www.utopicmusic.com/main/Main.html#post/165299 but when our crawler tries to go there it can’t recognize the Tweet Button or your content – because you have a “#” in your URL which web browsers typically only leverage. Our crawler can likely only get to http://www.utopicmusic.com/main/Main.html.

[mauromol_IT]

I know. But consider that:

• we are using Google Web Toolkit: the use of “#” in the eventual URL is unavoidable to hook an UI state to a certain resource identifier
• we are even supplying support for “permalinks” that do NOT contain the “#” to try to address this problem

Moreover, given that:

1. we are sharing the http://www.utopicmusic.com/permalink/post/165299 URL (and not the http://www.utopicmusic.com/main/Main.html#post/165299)
2. tweets produced by the Tweet button do contain that URL correctly
3. we are even enforcing that the counter has to count tweets about http://www.utopicmusic.com/permalink/post/165299 by specifying the data-counturl attribute
   => we are expecting the counter to count that URL and not to try to do some (non-)smart resolution of that URL…

Otherwise we are forced to hide the tweet count if there’s no way for it to work correctly. We can’t certainly change the framework we’re using to develop the entire website!!

Thanks for your support.

[episod]

You may want to hide the tweet count then or offer search engine friendly versions of your post at the permalink page instead of a redirect to content that cannot be consumed by a crawler.

This is all that our crawler can see when we pull that URL:

	<!--                                           -->
	<!-- Any title is fine                         -->
	<!--                                           -->
	<title>UtopicMusic</title>

	<!--                                           -->
	<!-- The module reference below is the link    -->
	<!-- between html and your Web Toolkit module  -->		
	<!--                                           -->
	<meta name='gwt:module' content='com.utopicmusic.gwt.site.Main'/>
	
</head>

<!--                                           -->
<!-- The body can have arbitrary html, or      -->
<!-- we leave the body empty because we want   -->
<!-- to create a completely dynamic ui         -->
<!--                                           -->
<body>

	<!--                                            -->
	<!-- This script is required bootstrap stuff.   -->
	<!-- You can put it in the HEAD, but startup    -->
	<!-- is slightly faster if you include it here. -->
	<!--                                            -->
	<script type="text/javascript" src="main.nocache.js"></script>

	<!-- OPTIONAL: include this if you want history support -->
	<iframe id="__gwt_historyFrame" style="width:0;height:0;border:0"></iframe>

</body>

Since we can’t detect a Tweet Button there, we don’t spend the resources counting the tweets pointing to it.

[mauromol_IT]

Providing a search engine friendly version of the post could be an idea, but if I put it at the URL I want to share, the result is that I’m tweeting a URL to a resource that people shouldn’t see, since I want people to see the actual resource (the one using the GWT interface).

May a combination of data-url and data-counturl be of any help here? If I specify the GWT URL as the data-url and a search engine friendly version as the data-counturl, will it work?

[Robercalvarez]

Hello! I´ve got the same problem.
I´ve got a lot of diferents (similar) buttons in the same page. With only one script.

Twittear

Administración de Empresa Internacional( MBA)/Internacional Bussines Administration (MBA)*

The count don´t found, Please Help. :´(

Web: http://formamosprofesionales.com/estudios-posgrado/ciencias-sociales-juridicas.html

[Robercalvarez]

Hello!! Is there anybody home here?

[DennisPHerrera]

new to twitter so I won’t be to quick in responding for a bit, thanks for twitting?

[RazmigYoussef]

I had the Same issue and i figured it out, one of main factors for the tweet count to work is the redirect issue, so if the link which you are tweeting is a redirect link most probably will not work.

To overcome this issue use:
data-url="short link"
and then tell the twitter which is your direct link with:
data-counturl=“full link”

In this way it worked for me.

[sunithsaga]

i have issue in twitt button where count is not updating as well as count seems to be same for all the links where data-count, data-url of every link is different please help me figure it out.

[eduk2]

With data-counturl works correctly

[goldtree]

Has anyone got a simple javascript-based twitter count script that can count how many times a page has been shared for my small http://www.goldtree.co.za site?

[niall]