Unable to get FAN ads in android

mopub
android
fabric
ads
audience-platform

#1

I am trying to integrate FAN native ads with Mopub. I follow the process according to documentation. But I am unable to get any test ads from FAN.
I got the below error from Logcat.

D/FBAudienceNetworkLog: Audience Network Loaded (displayed for test ads only)
Native Ad failed to load with error: A required renderer was not registered for the CustomEventNative…

Native ad request failed.
com.mopub.network.MoPubNetworkError: No ads found for ad unit.
at com.mopub.network.AdRequest.parseNetworkResponse(AdRequest.java:140)
at com.mopub.volley.NetworkDispatcher.run(NetworkDispatcher.java:123)


#2

Hi @Mr_Aman_Arora,

Thanks for reaching out! Can you ensure that you have the MOPUBNativeVideoAdRenderer file included in your project? If you are still having trouble, I’d recommend reaching out to our Support Team directly at support@mopub.com for the fastest response times to your question. Please make sure to include the full device logs and any other details you think the Support Team may find useful in getting to the bottom of the problem in your email.

Thanks!