#1

We have been having ongoing issues for the past couple of weeks where either, twitter profiles are disconnecting from our application or tweets they’ve scheduled are failing because of “user is over daily status update limit” errors.

Now we understand you’ve introduced new rate limits on applications that “POST” so we requested to raise our limits, only for them to be denied with no explanation as to why. We are assuming it’s because we keep hitting the rate limit but as an app with thousands of users it’s no wonder why users are scheduling more than 300 in 3 hours.

We are very confused why we were denied elevated access (we are willing to pay for the premium API if that will help), we are a social media scheduling tool like Buffer, Hootsuite, HubSpot and the many other scheduling tools available but we seem to be the only company affected by this.

I have sent countless emails and support tweets but only received either automated replies or replies with no substance or help.

We just want to provide a good service to our shared users and right now, the Twitter API is causing all manner of issues for everyone.

PLEASE HELP!

#2

It looks like you are not applying via the proper pathway, as our support representatives were mentioning in your ticket.

I have added a permission to your account so you can apply via the proper elevation pathway.

Please select I would like to apply for elevated POST limits and fill out this form:

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#3

Ok thank you. I think we may have already tried this, but I’ve just requested elevated POST limits again with more detail as to what Quuu uses the API for. I hope we can get this sorted because it’s causing us much stress. Thank you for getting back to me.

#4

I’m seeing that your latest application was submitted properly. Our agent will get back to you shortly.

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#5

Brilliant, thank you for letting me know. Really appreciate it :slight_smile:

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#6

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