We have been having ongoing issues for the past couple of weeks where either, twitter profiles are disconnecting from our application or tweets they’ve scheduled are failing because of “user is over daily status update limit” errors.
Now we understand you’ve introduced new rate limits on applications that “POST” so we requested to raise our limits, only for them to be denied with no explanation as to why. We are assuming it’s because we keep hitting the rate limit but as an app with thousands of users it’s no wonder why users are scheduling more than 300 in 3 hours.
We are very confused why we were denied elevated access (we are willing to pay for the premium API if that will help), we are a social media scheduling tool like Buffer, Hootsuite, HubSpot and the many other scheduling tools available but we seem to be the only company affected by this.
I have sent countless emails and support tweets but only received either automated replies or replies with no substance or help.
We just want to provide a good service to our shared users and right now, the Twitter API is causing all manner of issues for everyone.
PLEASE HELP!
