Twitter is not replying to my email


I’ve been emailing twitter for weeks now. My account has been hacked and I’ve asked for help but they’re not replying to my email and I’m not receiving any tickets? I tried emailing them from my other account and they replied almost at once so why are they ignoring my other email adress? It’s annoying how they said they couldn’t help me because the email didn’t match the one from my hacked account igh if they weren’t ignoring my other one they’d know that it’s mine.

What the hell is going on?