I’m hopeful that this is straightforward fix, but I can’t provide a timescale to you or your users at the moment and “soon” can be relative - obviously we do apologise for the issue.
I think it’s something we’d want to fix rather than leaving as a discrepancy between our experiences, so if your users can be patient for a short while I hope we can get it sorted out. Watch this space, when I have anything new to share I will do so…