Twitter Cards: I have a problem, help me!


#1

This thread is getting too hard to manage for us (543 comments!) so please start a new discussion with your problem.

Remember to validate your implementation at https://dev.twitter.com/docs/cards/validation/validator before asking your question.

(previous message below)

Please include the link to the page with cards markup in your comment.

This is a follow-up thread to [node:11047].

That previous discussion became a bit overwhelming to follow-up and reply to with so many sub-threads.

A few simple rules to get help here, please follow these simple steps to help us help you.

  1. Make sure you reviewed the documentation - [node:8514]
  2. Once the markup is implemented on your pages, test it with the preview tool - https://dev.twitter.com/docs/cards/preview
  3. When your code is known to work, apply to be whitelisted - https://dev.twitter.com/form/participate-twitter-cards. It can take 5 to 10 days to be reviewed (and approved if your implementation is technically correct). Add another 5 to 10 days more for player cards.
  4. Then, post a link here to a specific tweet where Twitter Cards should work.

We can not help you if you do not go thru all the steps in this process.


#2

https://twitter.com/themoviehunger/status/273135767142952961 here’s a post that is having a problem. My site ( http://www.moviehunger.com/ ) had been approved last week and i don’t see twitter card working. Same as Photo card.


#3

I just checked, I saw you had applied for both moviehunger.com and www.moviehunger.com and the second one was not approved (yet). Works now.

This is a common problem, if you are serving both from domain.com and www.domain.com, I suggest applying for *.domain.com to make sure you have all you bases covered.


#4

My photo cards are showing up as summary cards:

https://twitter.com/JohnJonesz/status/273116889448849408

This should be a photo but is showing up as a summary… view the meta data of the url which is:
http://c0smo.com/a/429

In the preview tool and on twitter it shows up as a summary card. When I take just the meta data and plug it into the preview tool, it shows up correctly.


#5

I’m having the same issue, our site is approved “http://www.apple-wd.com” but still no cards support!
One of the tweet examples here: http://twitter.com/Applewd/status/273073958406987777
Can you help please?


#6

What meta data are you pasting in? I just tried with

And it wouldn’t even render (that’s weird).


#7

I just checked, I saw you had applied for apple-wd.com (and not for sub domains, like www.apple-we.com). I just fixed this for you.

This is a common problem, if you are serving both from domain.com and www.domain.com, I suggest applying for *.domain.com to make sure you have all you bases covered.


#8

Hi Sylvain,

In the Preview Tool, I get what appears to be a broken image. Do you know why this is happening? Here is my code:


#9

Thanks a lot for your help!
It’s working now


#10

This might be an error with our image proxy, are you seeing success with other images?


#11

I made a change so that it renders with meta tags (I think it had something to do with the length of the description, anyway, could be another issue that I don’t mind fighting another time, but please take a look now as this meta will render properly but the URL still shows up as a summary. (Note other URLs did not have the same problem you just had, but in fact had the summyar/photo problem)


#12

Hi Sylvain,

I have tried other images unsuccessfully. If you have a specific image that works, let me know and I put that one on our servers. Our weblogs always show two web requests for that image from Twitterbot: A HTTP 200 followed by an HTTP 406.


#13

Hi Sylvain,

Our submission has approved couple of weeks ago, i see everything is ok on preview tool but still can’t see on twitter post. Can you help please?

Our twitter account; https://twitter.com/hurriyet

and meta’s


#14

406 errors are known (and in the process of being fixed). See https://dev.twitter.com/discussions/10926.


#15

Found 2 problems.

  1. Using http://www.hurriyet.com.tr/gundem/22020616.asp with the preview tool https://dev.twitter.com/docs/cards/preview I get a robots.txt error, check out https://dev.twitter.com/docs/cards#crawling for info on how to fix this.

  2. hurriyet.com was approved but not hurriyet.com.tr (because of the error reported in #1).

When your robots.txt error is fixed, re-apply for hurriyet.com.tr at https://dev.twitter.com/form/participate-twitter-cards and we will review and approve your submission.


#16

@froginthevalley, @Chirpify is already approved and has been using Twitter Photo cards for months. If we want to use Player Cards is it a matter of just updating the meta or do we need additional approval for that?

Noticed that the preview tool shows Player card when testing.

Thanks.


#17

Hi Sylvain

My site supports both http and https. And I have already approved for use twitter card. But it only works on http protocol. Do twitter cards supports https protocol url. If yes, hot active it. Do I need to resend participate form again?


#18

Hi Sylvain,

1 month ago we resubmitted @ZoopShop application for Twitter Player Card after correcting email-notified errors, but have not heard back.

The preview tool shows our Player Card working perfectly. We just re-submitted our application again last week. Can we expect notification regarding our application status within 20 days?

Thanks!


#19

Greetings from http://tjournal.ru, Sylvain.

We have an approved domain. Our cards for video work fine in preview tool and don’t work on the web.

Here’s an example of media: http://tjournal.ru/video/36226-Vera-Polozkova--CMEX-Vechernii-YRGANT-ot-30-10-3012
When the card is generated, it looks like this: http://tjournal.ru/video/36125-Bynt-v-kolonii-Kopeiska

See, video is not available for playing, though in preview tool everything seems to be OK.


#20

Hi Sylvain,

We made changes that you adviced.Now when i try to see preview it gives “Looks like you didn’t provide a fully-qualified URL.” error.

We submitted “hurriyet.com.tr” and “www.hurriyet.com.tr” again.

I hope you will approve it soon. Twitter cards is an importent feature for us.

Thanks for your help.