Twitter cards: ERROR: Fetching the page failed because the request timed out

[kevinmd]

Hi folks,
Twitter cards have been working great for years.

Then, on August 15, 2015, they stopped working. I get the “ERROR: Fetching the page failed because the request timed out.” Message.

No changes on my end. Meta tags seem to be correct.

Sample page:

Doctors are playing a very difficult game of changing rules

Help is appreciated.

Thank you,
Kevin

[insidethehall]

Right around the same time ours stopped working as well. We’re getting the same error message, too.

[kevinmd]

Are your sites being hosted on MediaTemple by any chance?

Kevin

[andypiper]

I wanted to let you know that we are actively investigating these multiple reports of timeouts and name resolution failures. Bear with us while we dig into this.

[kevinmd]

Thank you @andypiper for the update.

Kevin

[insidethehall]

@kevinmd Believe so, yes.

[kevinmd]

I’m on MediaTemple (via Synthesis) as well There is a possibility that MediaTemple is blocking Twitter IPs. They have done so in the past. But I’ll let @andypiper investigate and see what Twitter comes up with.

You may want to open up a ticket with MT, and see if other users are finding the same thing.

Kevin

[insidethehall]

@kevinmd I am on Synthesis as well.

[kevinmd]

I already opened a ticket with Synthesis. You may want to do it as well, especially if it’s a Synthesis/MT issue.

Kevin

[insidethehall]

@kevinmd I did a few days back. I’ve asked them to check the IP issue directly with MT.

[insidethehall]

Cards appear to be working again for us. How about you @kevinmd?

[kevinmd]

Yes. Working now! Thanks.

Kevin

[ravijoshi0790]

@kevinmd, @insidethehall am getting the same problem of request timeout can you please suggest me anything

[andypiper]

Did you check to see whether your host is blocking inbound Twitter IPs (like the other people on this thread?)

[ravijoshi0790]

@andypiper
Who can help me on that .

[andypiper]

Either your host, or a networking expert. If your host needs information about whitelisting Twitter IPs and ASNUM, there is information on our troubleshooting page.

[ravijoshi0790]

@andypiper how many share i can done in single minute. is there any limit for share?

[ravijoshi0790]

@andypiper Please also check this URL
http://inpicto.com/site/view/67745

[andypiper]

The Twitter limits are documented on the support pages.

[andypiper]

I tried it -> http://iframely.com/debug?uri=http%3A%2F%2Finpicto.com%2Fsite%2Fview%2F67745

Does that link work for you, or does it time out?