#1

Hi,

It seems like this is a problem several people are having. My new app with almost zero usage has had its capabilities limited. The first time was last week, and I received no email notification about it despite the banner saying so. I submitted a support ticket on 1/8, but I didn’t hear anything back (I didn’t even get a confirmation email I’d submitted the case).

Yesterday I deleted that app and created a new one with the same name (since it had no users yet anyway) and last night the new one was suspended as well. I did get an email notification for that, but it contained no information on why it was suspended. I submitted another support case just now, but I got no email confirmation of that either, so I have no way to track whether it was even successfully submitted.

I’ve checked my junk folder; I don’t seem to be getting these emails at all. Can I get some assistance?

App name: CO2ign Art
App ID: 23082212

#2

Any ideas here? It’s now been 10 days since I submitted my first support ticket about this issue (1/8) and 5 days since the second (1/15). I have no idea if I’ve gotten a response that I just haven’t seen, since I don’t appear to be receiving any emails from the policy system.

Is there a way to look up a support ticket via the web dashboard, or some other way to get a case ID and communicate on this issue?

This is blocking launching our app to our early-adopters so it would be great to know if the issue is being looked at.

@jessicagarson ?

#3

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