Twitter Ads: Unable to upload images to website cards – server error 500


#1

Hi!

I’m having trouble uploading images to a website card for our Twitter ad campaign. When I try to upload it, a sentence saying “Error while uploading image” flashes on the screen for less than a second.

When I checked the JavaScript Console, it says, “Failed to load resource: the server responded with a status of 500 ()”.

The image has the right specs and my ad blocker is off.

Please help!


#2

Since you’re not using the developer platform (API) here, and this seems to relate to the Ads dashboard, you should use the Help link at the top right-hand corner of the dashboard to open a ticket for assistance. Thanks!


#3