#1

Hi!

We have detected an error when creating promoted tweets and providing video_id parameter to POST https://ads-api.twitter.com/4/accounts/:account_id/tweet endpoint.

On the first POST request we receive INTERNAL ERROR twitter response. If we make the same request again, we receive DUPLICATE TWEET ERROR twitter response. It seems like tweet has actually been created the first time, but twitter api returned error response for an unknown reason.

Here is screenshot of request call and reurned response:

video_error
video_error1270×541 40.2 KB

Could you please look into that.

Many thanks in advance,
Dejan

Video tweet internal error
#2

Thanks for the question, @dejan.

It looks like it could be an uncaught exception. Do you have a timestamp of when you made these requests? That will help us check the logs.

I took a look at the account and it looks like it doesn’t have access to Tweets. This applies both to Tweet creation*, Scoped Timeline, and Tweets Manager on ads.twitter.com. This is likely why you’re not able to create a Tweet.

Also, it’d help us out if you could copy and paste the request and response next time so that it’s easier to look up IDs.

Thanks.

* Depending on the authorization credentials you’re using.

#3

@dejan: One more question. What user are you authenticated as? Is it the FULL promotable user on the 18ce54lkcqp account?

#5

We are setting the as_user_id parameter to the id of FULL promotable user.

I triggered a few requests that fail just now. We can create tweets with images and tweets with app install cards with this same account.

#6

We were able to find the request in our logs. The Tweet was, indeed, created. We will investigate this, but don’t have a time estimate to provide. Thanks.

#7

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

#8
#9

We’ve deployed a fix for this. Thank you.