I’m seeing some wildly inaccurate counts on Tweet buttons. The number is either very low, or shows zero when I know there is more. Some click through to search showing results. Is this a known issue?
Can you follow up with some URLs you are seeing this behavior on?
All buttons on these blog posts appear to be broken
Sorry for missing this. There’s nothing obviously wrong with your setup, so I’ve escalated to the team that handles counts. Here’s the public ticket you can follow to get updates: https://dev.twitter.com/issues/90
Thanks for following up!
It appears that the cause of this issue is the URL crawler timing out when requesting your site. For example:
time curl -I http://www.conversocial.com/blog/entry/stop-upsetting-your-customers-a-start-getting-local HTTP/1.1 200 OK Server: Apache/2.2.17 (Unix) PHP/5.3.5 mod_wsgi/3.3 Python/2.6.2 Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Content-Type: text/html; charset=utf-8 Date: Tue, 01 Nov 2011 01:06:24 GMT Expires: Thu, 19 Nov 1981 08:52:00 GMT Pragma: no-cache Transfer-Encoding: chunked Connection: Keep-Alive Set-Cookie: symfony=1v4lan2fcs79qo45nt22svqft4; path=/ X-Powered-By: PHP/5.3.5
Every request I’ve issued seems to take over 5 seconds. Reducing the latency of your site (at least for HEAD requests) should help fix this, although we are working on fixing this on our end as well.