We have a tweet button with a count that for some reason or another sits at 0. There are a couple things going on that I know can cause issues, but I’ve tried different variations to no avail.
Here is the site with the button in question: http://kmart.com/home
and the current (AddThis) configuration:
The site does issue a redirect, so I’m using the ‘counturl’ to specify the resolved url. The page also has a canonical url (http://www.kmart.com/kmart-home/dap-120000000200400), which I know can sometimes be the problem, but setting that as the ‘counturl’ didn’t seem to work either. We are using AddThis, but the problem doesn’t seem to be on their end - generated markup looks fine.
Another thing I’ve noticed is that the count link takes you to a search by the ‘counturl’:
https://twitter.com/#!/search/realtime/http%3A%2F%2Fwww.kmart.com%2Fshc%2Fs%2Fdap_10151_10104_DAP_Kmart%2BHome (yields no results)
as opposed to the ‘url’:
https://twitter.com/#!/search/realtime/kmart.com%2Fhome (yields the actual button tweets)
which seems backwards. Is this expected?
Oh, and the page with the button is in an iframe. Not sure how that would affect it, but thought I should mention.
Anyway, any help or insight would be very much appreciated. I’m out of ideas. Thanks!