Tweet Button - count is showing very low values and most of the time 0, when there are a lot more tweets


We currently have an issue with the Tweet Button counts on
The counter is not updating correctly, showing very low values (most of the posts even just 0) tweets for a specific url.

Taking this example now, which is the latest article:

When searching on Twitter for mentions (for @1stwebdesigner), I’m seeing quite a few posts, but the button still showing 0.
Even after 1-2 (sometimes more) days, the count is still showing zero. (check the bottom of page 2 , where counts start to be accurate).

Currently I’m parsing this json object (in php) and hide the button, if the count is lower than 100:

The code for the tweet button we use is this one (line breaks added for better readability):

 class="tweetCount twitter-share-button" 
 data-text="An Introduction To Dark Website Design" 
<script type="text/javascript" src=""></script>

note: “data-counturl” was added later, since I’ve read somewhere, that this helped on another page

I already checked the response headers with “curl -I”, which give “OK” as response, so this should be fine I guess.
example response:

$  curl -I
HTTP/1.1 200 OK                                                                                                                            
Server: cloudflare-nginx                                                                                                                   
Date: Tue, 08 Nov 2011 14:00:25 GMT                                                                                                        
Content-Type: text/html; charset=UTF-8                                                                                                     
Connection: keep-alive                                                                                                                     
X-Powered-By: PHP/5.3.8                                                                                                                    
Link: <>; rel=shortlink                                                                              
Vary: Accept-Encoding                                                                                                                      
Vary: User-Agent 

Can anyone help us with this issue, since it’s quite embarrassing for such a big site to show the tweet button for posts older than 2 days with zero tweets.

Thanks in advance,


I was just able to increment the counter on so it looks like things are working correctly now. My gut feeling is that when the article was first posted, your server didn’t respond with a 200, or responded too slowly for the crawler’s HEAD request. Were there any deploys or server outages around then?


Hi @kurrik and thanks for your reply.

Since that one article is already a few days old, the counter is working.
The problem is still persistent on the most recent posts.

Server is working fine and returning 200 always.

Any other ideas?


We have a similar problem with the following URLs where we have inserted the twitter_share button
however we have noticed that those buttons are stuck with the same value they had 24 hours ago.

Any ideas?


Any hope to get this issue resolved (or at least tracked down to the source of it)?
Unfortunately it’s still persistent - which is quite bad.


Do you have site reliability issues? It seems like the site is down right now.


We didn’t have any site issues lately - are you sure the site was “down”?


Yes, could not even connect to the server.


I should note it was transient, but if the crawler sees that it could be causing the issue.


Thanks for helping me out.
I’ll monitor this behavior on the next article release.

Just one last question - what is the regular interval for the count to update to watch out for (assumed the page is returning always 200)? (or is it “real-time”?).


Should be only a few minutes to see a count update.