#1

We’ve implemented Tweet button on a number of petition and donation pages hosted in Convio.

The counts are not updating in the Tweet button. Whether we use a link shortener such as bit.ly or t.co or we use the entire link, the count will not update.

Is this something that can be edited in the body or header of the page, or is it an inherent problem with https://secure3.convio.net ?

#2

The problem here is that your data URL points at a bit.ly link, but Twitter will resolve all HTTP redirects in order to find out which URL count to increment.

So to use data-url=“Tell Congress to Reauthorize Programs that Protect Elephants: Inactive - Wildlife Conservation Society” you’ll also need to specify a data-counturl parameter with the full link which Tell Congress to Reauthorize Programs that Protect Elephants: Inactive - Wildlife Conservation Society resolves to, namely: Tell Congress to Reauthorize Programs that Protect Elephants: Inactive - Wildlife Conservation Society

#3

Thanks for your response, however we have tried this fix and it still does not update. You can see it live on this page we have specifically for testing:

This is the code for the tweet button on that page:

Tweet

Clicking the number opens the search for the longform URL, but returns no matches (that actually link to the page). Searching for the bit.ly link does return some tweets though. Here are screenshots:
Search longform link:
http://awesomescreenshot.com/0a5puy349
Search bit.ly link:
http://awesomescreenshot.com/037puy845

Any further advice is appreciated!

#4

@kurrik, I don’t quite understand something - if the tweet is going to show the bit.ly url in it, for example “hey, check out http://bit.ly/twitter-api-announce”, than the count of tweets using the short url is what I want to show, as no one will have the long url in his tweet.

#5
#6