and then I receive an email to reply some questions
i sent the answer to this email

and i receive this answer
where i can send my answer ??

Thanks for reaching out. This is fairly common that we’d like to know a bit more about your use case. You should be able to reply to the email that was sent. Let me if you have any trouble.

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Thanks, I am trying now and I send it
I didn’t use reply the message
I created a new message and sent it to this mail

Are you getting any errors when you attempt to send this message?