I am testing using the new Account API and working with Direct Messages . ( replying to Direct Messages)
I am getting these errors to Direct messages.
'“code”":226,"“message”":"“This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later”
It’s only natural that with a customer service solution that the same text is used often… and this error worries me. The fact that Twitter has Customer Cards ( to rate customer interaction) as a future feature made me pretty certain Twitter is open to having Direct Messages used as a customer service channel with large companies.
As an example of a repeated message , my solution is telling the customer
“You are now chatting to X” where X is the name of the agent.
Even in my low level testing I am getting rejected , saying it’s spam.
With customer service there is always lots of repeated statements , which make sense to be automated. Of course quick replies are always automated as well. ( I hope menus don’t get blocked!) I even provide information to customers while they are waiting to chat to someone. ( estimate of when they will be chatting to someone or opening hours etc)
Not sure what I am asking for here… but I guess I am looking for some reassurance that there is some way around getting these rejected messages for my solution. ( which is far from spam, in my case they are only ever responses to incoming requests from a customer)