This application cannot authenticate more users at this time

PUSH_Live_Video · 2018-07-31T15:39:18.801Z

I set up an app about a month ago, an now users are getting the following message when attempting to authenticate:

This application cannot authenticate more users at this time.

How to I increase the number of allowed authenticated users?

Many Thanks,
Ady

andypiper · 2018-07-31T19:00:51.010Z

Does this app have access to the Ads API?

PUSH_Live_Video · 2018-07-31T19:14:37.939Z

Hi Andy,

We did apply for access to that part of the API, however as we develop that section we’ve not made that available to our users. Only our development users / testers have access to that section.

Many Thanks,
Ady

andypiper · 2018-07-31T23:14:15.737Z

The entry level of the Ads API only enables a limited number of user tokens.

Per the overview:

The Developer license provides companies access to all Ads API endpoints to develop their tool to completion. Developer-level partners are limited to five OAuth tokens and are prohibited from exposing any Ads API functionality to external advertisers.

PUSH_Live_Video · 2018-08-01T01:52:41.619Z

Hi Andy,

I thought that would only apply to users making use of the Ads API not the whole application.

Only a couple of test account would be making use of the Ads API.

Many Thanks,
Ady

andypiper · 2018-08-01T06:26:17.828Z

Ok. The limits apply across your application? Are you actively using the Ads API now? You could request for that access to be removed, or transferred to a non-production test app.

PUSH_Live_Video · 2018-08-01T09:14:42.500Z

Hi Andy,

Thanks for the info, I’ve scheduled a time on Friday to go though our app with one of your colleagues in the Ads API team.

Many Thanks,
Ady

PUSH_Live_Video · 2018-08-03T10:37:49.101Z

Hi Andy,

I had scheduled a time slot this morning with the Aps API team, however no one showed up for the meeting.

Are you able to remove the Ads API access and lift these restrictions?

Many Thanks,
Ady

andypiper · 2018-08-03T19:51:22.697Z

Hi, apologies that you were not able to have that conversation today - I’ll check in with the team, but unfortunately I’m unable to remove the Ads API access myself.

carmenjyuen · 2018-08-06T22:23:01.094Z

Thanks for the call today @PUSH_Live_Video! You are all set.