My first post! I’ve been developing a web app which utilises the Twitter API (rest and stream) extensively. During development I’ve been using a seemingly randomly generated URL provided by my paas hosting service.
Yesterday I noticed that oath calls are failing, and having inspected the logs I’m seeing the error returned “The given URL is considered malware”.
I’ve done a bit of research and tried to find a way to contact Twitter to help resolve the issue but have hit a bit of a dead end. I’m aware that this forum isn’t the correct place to discuss particular spam/malware issues but I was hoping that someone who has had similar experience might be able to suggest what I do next.
So far I have tried to:
- tweet @support directly (without a response)
- send a DM to @support. The multiple choice system doesn’t cater for my particular issue so it’s not very useful to me in this instance.
- read this article: https://support.twitter.com/articles/90491
- completed this form (linked to from above article) https://support.twitter.com/forms/spam
I received an email (I assume this is automated) in response to completing the spam form as follows:
Thanks for your report.
In order to make Twitter more secure, we have automations in place that could impact your ability to Tweet certain links. If you’re having issues Tweeting a link, our team will review your request and take appropriate action on the reported URL. You can find more information on this topic in this help center article: https://support.twitter.com/articles/90491
Though we cannot respond to individual reports, the information provided helps us make Twitter better for everyone.
I’ve tried replying to this email but I received another automated response informing me that the case has been closed.
So I’m still left with a URL that has been blocked for malware which is obviously seriously hindering my development without anywhere to appeal/discuss it. Goes without saying that as far as I’m aware the URL has nothing to do with malware.
Anybody out there who has had a similar experience that can advise?
Many thanks, Matt.