Tailored Audiences not processing

tailored-audiences

#1

We are experiencing problems with Tailored Audiences again. 48h after uploading several individual audiences, some are still being processed and others are marked as “Too Small” (although there is no reason to believe they are small). We’ve been using Tailored Audiences for years so we know we uploaded files with the correct format and audience size.


#2

Hi,

Sorry for the delay here, are you still seeing issues with audience processing? For this we actually need to know the method of upload (whether it’s via “TA Web” or list upload and with what format) - the best is to share the account and campaign if you are not comfortable with that you should be able to whisper it to us.

Thanks,

John