Tailored Audience API Upload stuck "Processing"

tsande01 · 2018-01-03T16:12:19.318Z

Hello again,

I’m working on uploading Tailored Audiences via the API using the Python Ads SDK. I’m uploading lists of over 1000 hashed, newline-separated emails in a text file, and they have been stuck in the processing /updating state for about two weeks. I have had success uploading the same (or similar) lists of plaintext emails in a csv through the UI, but have had no results via the API.

As a side note: the manually uploaded list has a match count which is greater than the size of the list… is there an obvious reason for this? Thank you!
App Id: 14455096
Ad Account: 18ce54m69qm

goforbrent · 2018-01-03T19:46:16.192Z

Hi @tsande01 - Can you please list the audience ID or name in which the match count is greater than the input size? I will look into the other audiences stuck in processing.

tsande01 · 2018-01-03T20:10:13.158Z

Hey Brent,
Thanks for responding so quickly. The name of the audience is Test manual upload. The original csv should have contained approx 1300 email addresses.

goforbrent · 2018-01-03T20:44:13.168Z

Hi @tsande01,

Is there any chance the original csv contained more than 1300? I’m showing just under ~9735 entries for the audience in our back end.

tsande01 · 2018-01-03T20:51:45.450Z

Ah, my mistake. I accidentally uploaded a csv containing multiple columns, as opposed to just email addresses. The file was in the format: Firstname, Lastname, foo@bar.com, Info1, Info2, Date. There were definitely only ~1300 emails in the file, however.