Summary Large Image Sizes Problem

[andypiper]

There is a strong likelihood that this is related to experiments around card display, and may differ on an account-by-account basis (or look different logged-in vs logged-out). My advice would currently be not to spend time on attempting to fix as a site owner until this settles out.

[writersboon]

Are the experiments conducted in the Production system? Can you please ask them to revert the changes and maybe try them and thoroughly QA them somewhere else instead?

[andypiper]

You can read more about how and why we run experiments on our blog. I’ve already passed on the feedback from this thread that this seems to be resulting in unexpected display behaviour for a small number of users.

[Neverland2018]

I’d argue it isn’t a small number of users. Jumping in just to let you know it’s affecting others in a travel blogging community I’m a member of, and I’m also affected. I believe it has nearly been a week now…

[andypiper]

Thanks again for the feedback, which I’ve passed along. There should be no need to adjust your card implementation at present, as this behaviour is likely to be temporary and only for certain users or browsers. Should we have concrete plans to change the ways in which cards display in the future, you can expect an announcement on this topic

[aislematt]

Now on my home feed, Summary Large Image is showing up as a small image. (On an individual twitter accounts page it shows up as a large image still, though still zoomed in and broken)

This is getting extremely frustrating. This has been broken for nearly a week now, and instead of getting a fix we get something that breaks it even more. I know this is not your fault, but from our end it seems like a very long time for an experiment that appears broken to continue to run.

[andypiper]

Thanks for the comment.

First of all, the way that experiments are run is on varying sizes of user samples, so while I accept that this is frustrating for you personally, not all accounts will necessarily encounter the same experience (and in most cases it will be a very small number of users that see a particular version of a layout).

We do meticulously test and analyze the results of potential layout changes and variations, so this is part of Twitter’s development process.

It is difficult to guarantee display formats in every context. This is something that I think we can refer to more clearly in our various pieces of documentation, from the Cards section to the Web embed section.

We apologize for frustrations this is causing to some of you, but this is relatively restricted on a day-by-day and account variation basis, and at the moment there is nothing to announce about specific changes to card displays.

Thanks again for your patience and understanding.

[MrBasabose]

This started more than 2 weeks ago and autopublish is the only options some of us have based on the volume of articles. https://twitter.com/LeCongolaisCD

Cant do it all manually to physically attach the picture.

It’s a horrible inconvenience.

[andypiper]

I understand the frustration - however, the majority of users will continue to see the card images as expected.

[AbergavennyNow]

This isn’t really satisfactory when twitter is the main window to a lot of people’s businesses.

[andypiper]

Yes we appreciate this and hear all of these comments. Please also understand that this is not the experience of the majority of Twitter users in terms of how the images are displayed. We also have an active internal discussion, driven in part by these concerns, that aims to rapidly address the questions raised.

Again, we do 100% hear all of you and appreciate your patience as we resolve and refine the experience for everyone.

[ZazuUnzu]

Just to make sure you are on it, this is how I get my summary card now… One can’t trust your card preview tool.

[sethrubenstein]

This is a really big problem. Your card validator is showing cards correctly but every single link we share from our site has the summary large image cropped and zoomed in.

This link http://www.pewsocialtrends.org/share/22608/22835/
Shows this in card validator:

BUT this is what users are seeing when they tweet out that link:

It looks like you’re saying this is an experiment: experiment has failed. Please provide us with a fix or a workaround we can implement.

[andypiper]

The team is looking into this and this should return to the previous behaviour in the near future.

[Best_Schools]

Sadly, this experiment dropped right in the middle of an Edgar-driven campaign, which rendered a lot of our artwork a mess. In addition, transparent PNG backgrounds that rendered in white before the “experiment” have rendered in black instead.

Not happy. I wish had been notified ahead of time that we were going to be guinea pigs. We might have delayed our effort until a time when we could have best showed off our artwork.

Please fix soon.

[andypiper]

The issue is being investigated.

Note that Cards images are always rendered as JPG for performance reasons, so transparency in PNG is not supported.

[ZazuUnzu]

Whoa! Seems to be fixed! Hope it will last… Thank you.

[HBudak_JrDev]

Yeah! Finally it’s working as expected. @andypiper Thank you for your interest.

[andypiper]

Great to hear this seems to be settling out for many of you. Apologies for the inconvenience and confusion caused here.

[system]

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