We’ve developed an app for use with our accountancy platform, and the API has been integrated successfully for our needs. We have requested the minimum permissions possible, as we only need to post a status update for our customers.
We initially posted about 6 status updates, all of genuine content (to avoid looking like spam), and they were posted over the course of a day, so not all at once.
The call to statues/update.json is now returning the infamous 326 Error (see JSON below):
{“errors”:[{“code”:326,“message”:“To protect our users from spam and other malicious activity, this account is temporarily locked. Please log in to https://twitter.com to unlock your account.”}]}
I followed the links in these forums to the form to submit a request about a muzzled application here:
I received a response from Twitter Support saying:
“This application is currently not restricted from accessing the Twitter API. Can you please provide more information about the issue you are seeing?”
To which I responded with more details. Logging on as the account that the App is located in, or the account that we had been authorized to post updates, neither show any messages about unlocking the account.
I revoked the authorisation for the app and then re-authorised it, with the same result.
Twitter Support then came back and said, in short, “We don’t provide technical support through this help desk”?! The directed me back to the forums and the form that I submitted originally.
So I’m stuck in a loop, and can’t find out why our app is muzzled or how to resolve it. Does anyone have any experience with this, as the most recent posts about the issue seem to be from 2017.
Many thanks,
Paul
