Many of our clients have reported DMs missing in the middle of conversations. DMs before and after the missing ones come in just fine. Tweets are coming in through Sitestream without any issue, so the scope of this report is entirely related to Direct Messaging. Our logs show everything else entering our system, but it is as if these DMs were never sent out via Sitestream in the first place. There are no special characters or anything out of the ordinary in the missing messages, either.
This issue was first discovered on July 29, by one of our own employees on their personal account. Shortly thereafter, another employee noticed a DM in the middle of a DM conversation that never arrived, whereas it showed up in native Twitter without issue. Today, July 31st, we have had reports about this issue affecting multiple separate Twitter accounts.
Our questions are:
Are there any rate limits within Sitestream for DM?
We’ve been told no in other places, but I would like to confirm
What information would you need from us to assist in investigation?
We have some examples of the full conversations in native, with the missing messages highlighted
Have any other users reported this issue with Sitestream during this week?
We’ve been unable to locate any other open bug tickets related to this issue, per bug reporting etiquette
Again, we will be monitoring this bug report for communication, and greatly appreciate any response. We are quite certain that this is occurring with more customers than have actually reported it to us. We will be able to provide any non-sensitive information needed to assist, so please let us help you help us. Thank you in advance!