#1

My app id is 12438526.
I get Service unavailable error on random requests and couldn’t figure out what’s causing it.
One example is:
<ServiceUnavailable object at 0x7fa42d774d70 code=503 details=[{u'message': u'Service unavailable due to request timeout; please try the request again later', u'code': u'SERVICE_UNAVAILABLE'}]>
The other errors are similar to this and happen sporadically so I can’t attribute a specific behaviour or request that causes it to happen

#2

Hi @eladzaa ,

  • You must still implement a retry logic upon the asynchronous endpoint for the cases where a job may timeout (estimated to time out approximately 1 hour after beginning to process). If the job is timing out persistently, please reduce the amount of data being requested or contact the community forum with details.

That happens most likely because of the amount of data being requested is too large as described above. I checked the logs and confirmed you called async endpoint with many entity_ids parameters (around 20 ids). Please consider reducing it as well as having a retry logic.

Best,
Shohei