Sending out CSAT returns an error code 37



Hi team!

When trying to send out a CSAT on a DM via our tool Clarabridge CX Social we receive the error 37: [{"code":37,"message":"Not authorized to use this endpoint."}]

We send a CSAT request to the following URL:

API we are using for sending out DMs:

Any idea what might be going one here?

Thanks in advance,


Hi guys!

Reaching out to you on this ticket because it will close soon and I did not get any response yet.

Please do let me know if you need any more information from our side or if there is anything else i can do here in order for you to look deeper into this.

Kind regards & enjoy the weekend,



Hi Thibault - this API is an enterprise only subscription. Please reach out to your enterprise account manager for whitelisting.

closed #4