Scoped_timeline endpoint returns “User <user id> was not found” 403 error

[Or_Rivery]

Hi Guys,

We are getting the following error for one our clients’ accounts:
{“code”:“NOT_FOUND”,“message”:“User 940654269224685568 was not found”}]

Here is the request

https://ads-api.twitter.com/4/accounts/18ce54nkk16/scoped_timeline?count=1000&scoped_to=followers&with_deleted=true

This is possibly related to a similar issue we were experiencing last year, since that thread is now closed I’ve opened this one instead.
Here is a link to that thread:

Scoped_timeline endpoint - "User [user id] was not found" error

Hi Guys, I’m trying to paginate through the scoped_timeline endpoint for a certain account and I keep getting this error: {u’errors’: [{u’message’: u’User [user id] was not found’, u’code’: u’NOT_FOUND’}] ( [user id] = some user id, always the same one e.g: 1234567) the pagination works for 3 calls then fails on the 4th (always on the same cursor) Other accounts work just fine. General call details: url : https://ads-api.twitter.com/3/accounts/[account_id]/scoped_timeline params: {‘cou…

Your help is appreciated
Thanks in advance,
Or

[jrsyo]

Hey @Or_Rivery ,

Do you know which Twitter handle account your token belongs to? user_id: 940654269224685568 is actually @LimeARita. Are you using this user’s token? If so, it seems like this user doesn’t have access to the Ads account ID 18ce54nkk16 in question. Could you please double-check on this?

[Or_Rivery]

Hi @jrsyo
Thanks for your response.

This client has many accounts and they are all under this user: @CIPdigital
We are using that user’s token.
I believe this is the user id: 996498637449506816

[jrsyo]

OK, will look into this

[jrsyo]

@Or_Rivery

It looks like the owner user was suspended somehow and hence you’re hitting the error. Could you please file a ticket through Appeal a locked or suspended account for its recovery?

[Or_Rivery]

@jrsyo

Gladly,
Just to be clear are we talking about CIPdigital user or LimeARita?
CIPdigita is working for other accounts so I’m assuming LimeARita but just want to be clear.

[jrsyo]

@Or_Rivery
I meant LimeARita. Since this Ads account was originally created through this user seems like. Let me know if that’s wrong.

[Or_Rivery]

@jrsyo
Just wanted to inform that I’ve contacted the client with the suggestion regarding the suspended user and am waiting for their response.
Will update as soon as I have new information.

[Or_Rivery]

The user is apparently no longer connected to the authenticated account and that is probably the reason this happens.
Once the customers reconnect the account we can be 100% sure if that was the issue.

Thanks for the assistance I’ll update here if the customer makes the connection within 14 days.