#1

Hi,

We are using the Ads API to create tailored audiences and upload hashed emails. That all works. To be GDPR compliant we need to remove users from existing tailored audiences. The API call seems to work.

[
    {
        "operation_type": "Delete",
        "params": {
            "users": [
                {
                    "email": [
                        "*****"
                    ]
                },
                {
                    "email": [
                        "*****"
                    ]
                }
...

I get a 200 - Ok response.

    "data": {
        "success_count": 29926,
        "total_count": 29926
    },
    "request": {
        "params": {
            "account_id": "*****",
            "tailored_audience_id": "*****"
        }
    }
}

but in the UI the tailored audiences still has the same size. As a test I tried to delete everyone I uploaded before waited for 2 days and nothing changed. The tailored audience size is still the same. It’s still targetable.

Does my app need special permissions to delete users and if so why do I get a 200 - Ok response?

Kind regards, Sebastian

1 Like