Reason: Internal error when processing the whitelist request

rchoi · 2013-11-11T18:35:18.000Z

Sorry guys, having problems with the Validator. Our team is informed and working on it. Will reply here when we have an update.

Thanks!

izlesene · 2013-11-28T11:30:22.000Z

Hi Ryan, is there any update for this problem? We are getting the same error message, we just want to validate our domain for video player card.

Our example url is: http://www.izlesene.com/video/ayse-hatun-onal-aslinda/5676689

“Reason: Internal error when processing the whitelist request”

Thanks for support.

neelpateln · 2014-03-11T09:22:04.000Z

same error exist…
“Internal error when processing the whitelist request”.

And my name also has no unvalid characters.

BCheckPoint · 2014-03-11T12:55:20.000Z

Hi Ryan, since izlesene asked this 14 weeks ago without getting a reply, we thought to ask you again. Is this problem fixed? Because we are getting the same error message over and over again with a summary card (the default card).

One of the example url’s we have tried is: https://www.broker-checkpoint.com/BrokerAccounts/Detail/4XP-_-Super-Mini-Account

Error Encountered
Something went wrong and your request to be added to the whitelist failed. Please try again.
Reason: Internal error when processing the whitelist request

Hope to hear from you soon.

shital_patel · 2014-03-11T16:48:22.000Z

Any update @rchoi on why people are getting “internal error” when submitting their cards for approval? I tried using many different combinations, plain english, no special characters and still not going through. Please help.

BeerBrewin · 2014-03-11T16:51:30.000Z

Same error all day.

dschrn · 2014-03-11T17:47:34.000Z

Same Problem here.

BodyWrapHub · 2014-03-11T19:07:37.000Z

Same here

rchoi · 2014-03-14T07:54:40.000Z

BCheckPoint,

Sorry for the delay. Saw your other thread. Had issues with validator, since fixed, but I went ahead and whitelisted you.

Let me know if it works for you now.

rchoi · 2014-03-14T07:54:46.000Z