Reactivated API key, but Oauth still failing


#1

My app was suspended (not sure why), and after I reached out to support, I got a message about 8 hours ago saying:

“We have reviewed your request and have reactivated your API key”

Hurray! However, the app still shows up as “Suspended” in my apps dashboard, and indeed I’m still getting authentication errors:

{'message': 'Could not authenticate you.', 'code': 32}

Was there perhaps a mistake and my keys weren’t actually reactivated? Should I regenerate keys?

In case it’s useful, the message has this reference info:

Case# 73213652
Reference #ref:00DA0000000K0A8.5004A00001JK2q5:ref

Thanks.

  • JB