Reach estimate call not working in emoji targeting

[npurwar]

Hi

We are facing an issue where we are not able to get reach estimate via api. As soon as the emoji is replaced by another keyword say ‘cricket’, we get the reach estimate.

Please find the api calls and responses below :

twurl -H ‘ads-api.twitter.com’ ‘/1/accounts/18ce53uo3nm/reach_estimate/?locations=96683cc9126741d1&broad_keywords=:sweat_smile:&product_type=PROMOTED_ACCOUNT&objective=FOLLOWERS&currency=USD&campaign_daily_budget_amount_local_micro=1&bid_type=AUTO’ -t | python -mjson.tool

{
“errors”: [
{
“code”: “SERVICE_UNAVAILABLE”,
“message”: “Service unavailable due to request timeout; please try the request again later”
}
],
“request”: {
“params”: {}
}
}

twurl -H ‘ads-api.twitter.com’ ‘/1/accounts/18ce53uo3nm/reach_estimate/?locations=96683cc9126741d1&broad_keywords=cricket&product_type=PROMOTED_ACCOUNT&objective=FOLLOWERS&currency=USD&campaign_daily_budget_amount_local_micro=1&bid_type=AUTO’ -t | python -mjson.tool
{
“data”: {
“count”: {
“max”: 554,
“min”: 369
},
“engagements”: {
“max”: 2,
“min”: 1
},
“estimated_daily_spend_local_micro”: {
“max”: 1,
“min”: 0
},
“impressions”: {
“max”: 1040,
“min”: 693
},
“infinite_bid_count”: {
“max”: 631296,
“min”: 420864
}
},
“data_type”: “reach_estimate”,
“request”: {
“params”: {
“account_id”: “18ce53uo3nm”,
“bid_type”: “AUTO”,
“broad_keywords”: [
“cricket”
],
“campaign_daily_budget_amount_local_micro”: 1,
“currency”: “USD”,
“followers_of_users”: null,
“locations”: [
“96683cc9126741d1”
],
“objective”: “FOLLOWERS”,
“product_type”: “PROMOTED_ACCOUNT”
}
}
}

Thanks for your help!

[juanshishido]

@npurwar: Thanks for bringing this issue to our attention. We’ve been able to repro and will investigate further.

[juanshishido]

@npurwar: We’ve deployed a fix for this issue.

$ twurl -H ads-api.twitter.com "/1/accounts/18ce54d4x5t/reach_estimate?locations=96683cc9126741d1&broad_keywords=😅&product_type=PROMOTED_ACCOUNT&objective=FOLLOWERS&currency=USD&campaign_daily_budget_amount_local_micro=1&bid_type=AUTO" | jq
{
  "data_type": "reach_estimate",
  "data": {
    "impressions": {
      "min": 41,
      "max": 62
    },
    "count": {
      "min": 41,
      "max": 62
    },
    "infinite_bid_count": {
      "min": 1029272,
      "max": 1543909
    },
    "engagements": {
      "min": 0,
      "max": 0
    },
    "estimated_daily_spend_local_micro": {
      "min": 0,
      "max": 1
    }
  },
  "request": {
    "params": {
      "locations": [
        "96683cc9126741d1"
      ],
      "bid_type": "AUTO",
      "product_type": "PROMOTED_ACCOUNT",
      "objective": "FOLLOWERS",
      "account_id": "18ce54d4x5t",
      "broad_keywords": [
        "😅"
      ],
      "currency": "USD",
      "followers_of_users": null,
      "campaign_daily_budget_amount_local_micro": 1
    }
  }
}

Thanks again for bringing it to our attention!