Hi, we are being rate limited when getting images using auth on DM messages.
We download them to our own server so our customers can answer properly and see media.
But the limit it’s too low for corporate usage.
We are using the paid API, can you guys increase the rate limit for paid accounts? This is becoming a critical issue for our customers because they can’t see private media.
In the documentation there is no info about this limit, and it seems it is per app, not per account even though we are using account token to get DM info.