About a week ago, I was notified by a few users of my Windows Phone application, UnfollowSpy, that parts of the app were no longer working. After looking into it, I found that the write privileges of the app had been revoked for some reason. So, I followed the steps of contacting Twitter to fix this issue. After a few days of back-and-forth with a mix of automated responses and (I think) human responses, the limitation was removed and everything began to work properly again. The automated responses notified me that my app had “violated” the Developer Agreement and Policy, Automation Rules Best Practices, Developer Display Requirements, and/or Twitter Rules. After looking through these documents, I could not find any part of my app that violated these conditions. However, I found one rule that could be easily mistaken to be violated: UnfollowSpy allows users to select multiple Twitter accounts to follow/unfollow and then batch follows/unfollows them. I can see how this can be mistaken for violated the automation rules, yet the follows and unfollows are not “automated;” every action is initialized explicitly by the user of the app.
I tried to ask if there were some way to appeal this possible misunderstanding, but I was again met with a haphazard mixture of automated and possibly human responses that addressed nothing in my inquiry. So, I figured I would let it be.
Now, a few days ago, there seem to be more issues with UnfollowSpy. Every read and write action returns with a “rate limit” error, even with accounts that have never before used the app. I know that there is no possible way that this is, in fact, a rate limit error, so I suspect that this may be in response to my “violation” of one of the many rulebooks, but since I could not appeal to this improper flagging, I have no way of remedying the problem.
I contacted Twitter Support through the email string from before, but again was met with an unrelated automated response that offered no insight on my situation. So, I was hoping that someone here would be able to help with the problem.
If you need any more information or clarification on the issue, please do let me know!
Thank you for your help,