Product cards disabled when a picture is attached to a tweet

savvy_usa · 2013-10-28T00:51:02.000Z

We have noticed that product cards are not displayed when a picture is attached to the tweet. Is this by design? How can be enable both?

Example:

Tweet with a link: https://twitter.com/savvy_test/statuses/393154509931024384 The product card works here.
Tweet with a picture and a link to the product card: https://twitter.com/savvy_test/statuses/393151948905807872

rchoi · 2013-10-28T19:27:08.000Z

Can you do me a favor and try reversing the order of the URLs?

Thanks!

savvy_usa · 2013-10-29T05:16:49.000Z

We are using Update With Media API to upload the picture and are including the product card URL in tweet text. We don’t have control over the order.

savvy_usa · 2013-10-29T23:23:10.000Z

@rchoi … any suggestions?

rchoi · 2013-10-30T05:48:09.000Z

At this point, I don’t have any. I believe the ordering of the URLs is what matters in which card gets generated. If the tool does it a certain way, I might suggest doing it manually the opposite way.

savvy_usa · 2013-10-30T21:39:10.000Z

I tried doing this from the website. The interface does not allow me to change the order either. Here are my steps

Compose a tweet
Add the following text to the tweet
Canon PowerShot A640 10MP Digital Camera with 4x Optical Zoom
http://www.staging.savvy1.com/products/52602d34272048f490000002
Attach an image to the tweet

rchoi · 2013-11-22T08:53:44.000Z

Sorry for the delay. At this point, I suggest you contact the tool provider, as they might have more insight and can help you change the ordering.